There might be different reasons why you cannot redeem a top code with your provider:
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An account gives you many advantages. Have a look at your order history, repeat orders and manage your personal settings.
Create an accountAn account gives you many advantages. Have a look at your order history, repeat orders and manage your personal settings.
Create an accountHere you will find activation related topics. Click on a topic for more information.
There might be different reasons why you cannot redeem a top code with your provider:
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Aufladen.de does not offer extra or free credit with your top ups. These special offers are usually issued by your provider. If you top up and miss additional credit, pleasecontact the customer service of your provider. Only your provider’s customer service can check if you are still to receive additional credit.
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After receiving your payment for a direct top up, we relay the request to your provider to top up the given mobile phone number. We are not part of your provider and cannot directly see if a top up has been successful. Should your balance not be updated right away, there might be a delay due to a technical issue. Please switch off your phone and turn it on again to refresh the network data. Should the credit not be available, please contact the customer support of your provider.
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Tip: You do have the option to sell the code to other customers of the respective provider. On average, a top up code is valid for one and a half years before it expires.
Our employees are available every day: 9:00 to 17:00
Top-up prepaid for all providers, it can be done online at Aufladen.de. Benefit from the many promotions of providers.