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Privacy and Cookies


Privacy Statement Aufladen.de

We value your interest in your privacy very much. Therefore we make sure that the personal information we receive from you is handled in a confidential manner. Furthermore we ensure that we comply with applicable privacy legislation.

In this Privacy Statement we explain what we do with the personal data we receive from you.

Overview of the personal data we receive from you

We receive personal data from you in the following ways:

  1. Visit of our website
  2. Order on our website or in our app
  3. Registration of an account for our website and app
  4. Response to a special offer or contest
  5. Contact with us

Visit of our website

When you visit our website, whether or not you place an order, through your web browser we receive information on you that is stored in the cookies that we have placed. When you visit our website, you can choose which cookies you would like to accept. These cookies are used to recognize you during a next visit, to store your settings and to improve the website and/or to adapt the website to your personal preferences.

We also make use of cookies of third parties like Google Analysis for the analysis of your website visits. This enables us to better analyse how visitors use the website. It also enables us to better adjust our website, communication and our products and services to the requirements of our visitors and to optimize these for the best user experience.

You can choose not to accept any of our cookies. As a result you may not be able to use all parts of the website.

Order on our website or in our app

When you place an order on our website or in our app we ask you for various information. We need this information in order to process your order. This information differs per product or service that you order and may consist of:

  • name;
  • email address;
  • telephone number;
  • delivery address;
  • payment details;
  • IP address (we store this automatically when you place an order).

Service Messages

In exceptional cases we use your personal information to send you important messages on the products or services that we delivered.

Direct Marketing

When you have placed an order with us, we send direct marketing messages on new products or services to the email address you have given us. You can object to receiving such messages at any time. To this end, each direct marketing email contains an opt out possibility.

Retention Period Transaction Data

We store all transaction data on your orders until seven years after your order has been processed. We do this because we are legally obligated to do so. Transaction data consist of: the product of service that has been delivered, the delivery details and the details of the corresponding payment.

Registration of an account for our website and app

You can register an account for our website and app. For this purpose you use your email address as user name and you choose a password by yourself. Next to this you can store the following information in your account: your name, (delivery) address, telephone number and payment details. This information then does not need to be entered anymore during a following order.

When you have registered an account, we also store the information on orders connected to that account. The details on an order are stored in your account until thirteen months after the order has been processed. This way you can track your orders and you have an overview of earlier orders you made under the same account.

You can adjust your account information at any time. You can also delete your account at any time. We delete your account information after you have deleted your account and therefore you cannot re-activate a deleted account.

Response to a Special Offer or Contest

If you want to respond to a special offer or a contest on our website or on one of our social media channels, we ask you to give us certain personal information. Depending on the special offer this information consists of your name, address and email address. We use this information only to follow up on the special offer or contest, to announce the price winner(s) and to measure the response on our marketing activities. We delete this information ultimately three months after the expiration date of the special offer or contest.

Contact with us

You can contact us in several ways. Through telephone, email and social media. We takes notes of the personal contact we have with you in order to improve our service to you. We also randomly analyse our personal contact moments to learn from them. We store this information until one and a half year after the contact has taken place.

Should we want to record a telephone conversation with you for training purposes, we will inform you on that in advance.

Fraud Prevention

We do our utmost to make sure that orders on our website on in our app are not subject to fraud. We do this to try to prevent consumers like yourself becoming a victim of fraud because someone else places an order for their account. This is why we perform a fraud check on each order. This check may result in a refusal of an order. Since we consider fraud prevention to be very important, we use all the personal data we have of you for this purpose.

Social Media

Logging on to your account on our website or in our app is possible through some social media accounts. While doing this, we do not get any access to your social media account, but it is possible to share information from us through your social media account.

If you contact us through social media or if you mention us on social media, we store your account name in order to be able to respond to your message.

Transfer of your Personal Information to other Parties

We never sell your personal information to third parties.

We transfer your personal data to the third parties we engage for our business operations. With these parties we execute agreements based on which they commit themselves to this Privacy Statement and the then current privacy laws.

Sometimes we are legally obligated to transfer your personal data to third parties. This is for example the case in the event of a police investigation on fraud.


The payment method you choose for an order may make it necessary for us to provide your personal information to the party who processes the payment. In this case, we only transfer the data that are necessary to be able to process your order.

Prepaid top-ups

When you order a prepaid top-up with us, it may be necessary for us to transfer your telephone number to your telecom provider to be able to deliver the prepaid top-up you ordered.


We keep statistics on the visits to our website and of all orders placed with us. We use these statistics to recognize trends and to improve our offering. We fill our statistics with information that we receive, therefore also from information we receive from you, but not before we have anonymized these data.


Outside the use of your personal data as described above, we always ask your explicit consent to use your personal data for a specific purpose.

Location of your Personal Information

We mainly process your personal information within the European Economic Area. As far as the data are processed in third countries, we will ensure that this processing is in accordance with applicable legislation.

Security of your Personal Data

We ensure that your personal data are well secured. We constantly adapt the security measures to the legal requirements.

Information on and Change of your Personal Information

If you have questions or remarks on the personal information we have of you, please contact us through the contact details listed below.

You have the following rights:

  • to get an explanation on the personal data we have of you and what we do with that information;
  • to receive an overview of the personal data we have of you;
  • to have corrected errors in the personal information we have of you;
  • to have deleted outdated personal information we have of you;
  • to withdraw your consent to the use of personal data of you for which we have receive your explicit consent;
  • to object to a certain use of the personal data we have of you.

Please make sure to always indicate exactly who you are in order for us to be sure that we do not adjust or delete information on the wrong person.

Questions or Complaints

Please contact us through the contact details listed below if you have any questions on this Privacy Statement.

If you feel that we do not help you correctly, you can complain about this with the supervisory authority.

Changes to this Privacy Statement

This Privacy Statement is subject to change from time to time. Please make sure on a regular basis that you are informed of the latest version.

Contact Details

Aufladen.de is part of:

Reloadnow.com BV
Scheepmakerspassage 183
3011 VH Rotterdam

+31 (0)10 7989 504


What is a cookie?

Cookies are small pieces of text that are sent to your browser containing details of your browsing history from your session on a website. Cookies are necessary to make the all the browsing and shopping more easy and user-friendly on the site. Cookies are helping us to understand how you use our website and how we can make things better for you. And no, they do not damage your computer, smartphone or other device, so no need to worry!

How do we use cookies?

At Aufladen.de we use cookies to make sure our website functions in the best possible way to give you a convenient shopping experience. All the information that the cookies collect are used only to enhance your experience with us and to improve our website functionality to match your unique desires. We want your best, that’s why cookies are essential for us!

Below you can view all the cookies that we use on Aufladen.de and see what their unique purposes are.

Functional cookies

The cookies that are needed for our website to function properly and give you a convenient shopping experience.

Cookie name How does it work? When deleted
PHPSESSID Temporary information about your website visit (session). For example, a preferred language you selected during the session. After the session
Tk This cookie enables our website to remember your log in details and lets you stay logged in without filling your information repeatedly. After the session
Consentcookie With this cookie we remember whether or not you have closed the cookie notification. With this you indicate as a customer whether we may use information stored during your session (website visit). After 1 year

Analyzing Cookies

With our analytical cookies we try to make the website better for you as a customer. Unfortunately we can’t do this without data. With these cookies we gather knowledge about your session (website visit). Without these cookies, we do longer about improving the website, because we miss important data.

Cookie name How does it work? When deleted
_ga Google Analytics. These cookies help us to see and measure how you browse our website and online store. Without this data we cannot give you the best possible experience. That’s why Google Analytics is one of our most essential cookies. After 2 years
_gid This cookie by Google Analytics is used to distinguish users. After 1 day
_gat This cookie is used to delay the request speed. After 10 minutes
_gac This cookie contains more information about the campaign in which a user is located. After 2 years

Marketing cookies

For more personalized experience. Marketing cookies are used simply for marketing purposes and to make your experience more personalized.

Cookie name How does it work? When deleted
Used to make ads more attractive via Google Ads. After 12 days,
After 18 months
_glc_aw Google Adwords conversion tracking. Collects Ad click information. After 2 years
_uetsid Microsoft Bing Ads Universal Event Tracking (UET). This cookie is used to track Bing conversions. After 1 day
_fw_crm_v Freshchat/Freshworks cookie (used to track the identity of the visitor/user and the chat sessions conducted by the user). After 1 year

At all times it’s possible to change/block your cookies in the browser. Beware that some of the parts of our website don’t work properly afterwards if you block cookies. Below, you will find a list of cookies we use to provide you with the best service possible.

Bing - Analytical, marketing and retargeting

Facebook - Analytical, marketing and social

Google AdWords - Analytical, marketing and retargeting

Google Analytics - Analytical, A/B testing

Aufladen.de – Privacy Policy

This cookie policy was last modified on: November 9, 2018.