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Customer service

Welcome to the Aufladen.de customer service. Here you find answers to all frequently asked questions. You can browse the different categories and check if the topic of your interest is mentioned in the upper right corner.

Top 5 Questions

Why does my PayPal / credit card payment fail?

I paid, but have not received my credit. What are the next steps?

I am unable to redeem a top up code.

I need an invoice.

I have a question concerning prepaid (e.g. plans / costs, mobile internet, activating my SIM card, itemized statement, bonus credits, or additional options).