About You
Giftcard
The giftcard will we delivered by E-mail, please follow the instructions in the E-mail to use the giftcard. For this service a servicefee is valid.
Product description
ABOUT YOU is a platform for everybody who likes trends and fashion. Recurring Sales, Designer-Collections and this seasons trends, that´s what shopping fans and fashionistas like! Want to gift your bestie, your partner or you want to treat yourself? With this gift card you´ll always make the right choice!
FAQ
How do I redeem my gift card?
Your gift card can be redeemed in the online store. Gift cards have no time limitation and are not subject to a minimum order value. You can simply add your gift card as a payment method within the order process. Simply click on "add card" in the section "Payment methods" and enter your 10-digit gift card code in the corresponding box. The value of your gift card will subsequently be used to reduce the total amount of your order. If a balance remains on the card, it can easily be redeemed for the next order by re-selecting the card as the payment method. For this purpose, your gift card will be saved in your customer account.
What happens if I lose my gift card or if I have entered a wrong email address in my customer account?
We do not assume any responsibility for loss, theft, damage, illegibility or the unauthorised use of your gift card. Should you have any doubts, don't hesitate to contact our customer service. Make sure to be able to provide your 16-digit serial number (PAN) so that we can quickly assist you.
What happens if I send back my ordered articles?
You can, of course, send back items that you don't like. If your order was paid for by a gift card, the amount of the return will be transferred back to your card as soon as your return has been booked. If the order amount exceeds the value of your gift card, the amount of the return will be refunded to you via the additionally selected payment option as soon as the return has been booked. Please note that the refund via the additionally selected payment method only takes place up to the amount initially paid via this method. Should there be any remaining refund on the return, it will be credited to your gift card.
More about About You
General information, product information and top-up-instructions.
How do I redeem my gift card?
Your gift card can be redeemed in the online store. Gift cards have no time limitation and are not subject to a minimum order value. You can simply add your gift card as a payment method within the order process. Simply click on "add card" in the section "Payment methods" and enter your 10-digit gift card code in the corresponding box. The value of your gift card will subsequently be used to reduce the total amount of your order. If a balance remains on the card, it can easily be redeemed for the next order by re-selecting the card as the payment method. For this purpose, your gift card will be saved in your customer account.
